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FAQ

 

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To find out if a store has the item you want, call or visit the store nearest you. Lookup our store locations. Every store has a unique selection and may or may not have the item on display, please call first.

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Saloglu Individual Firm is independently owned and operated. Please contact Customer Service at your local store. Use our store locator to find their locations.

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For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.

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Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

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Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there and you can print as needed. 

Assembly Instructions
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.
If not, you may email us for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. 

You may also, call Customer Care.

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Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.

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DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.

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California King size is 4 inches longer and 4 inches narrower than King size.

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Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

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Please contact us and include the full name and email address you want to have removed.

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Just click “Unsubscribe” located at the bottom of the email.

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For In Store Purchases:

If a problem should arise which you feel is covered by our Limited Warranties, contact the retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. We reserve the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact us in writing or call Customer Care.